For California Consumers

Enter our Monthly draw to win a FREE Fresh Air LA-3500 v.2.0 Living Lightning™ Alpine Air purifier.

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Submit your name and email address to subscribe to our private, valuable Health Tips Newsletter, and your name will be entered instantly in our Monthly draw to Win a FREE Fresh Air LA-3500 v.2.0 Living Lightning™ Alpine Air purifier!
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Customer Service & Product Support

If you are ready to place an order right now for an air purifier and you already know which new machine(s) you want to get, to order by phone, call 24/7 toll-free: 1 (888) 812-5091.

BEFORE you contact us using the form below or call us for support, first please visit the FAQ section of our web site, where you will most likely find the answers to your questions since it contains over 95% of frequently asked questions we get! IF you do not find the answers to your questions there, please follow the instructions below:

If your Ecoquest or Alpine living air purifier is OUT of 3-year parts & labor warranty, click this link for available options.

If you need parts for your air purifier, please visit the parts page and note that if you do not see the part you need there for any older out of warranty air purifier, it means the part is no longer available, in which case visit the repairs page to see if your machine is repairable and all available options.

If you have purchased your air purifier within the last 3 years directly from us or from one of our dealers and it's still under our 3-year parts and labor warranty, and you have looked yet were not able to find the answer to your question in our FAQ section, please fill out and submit the form below for quick assistance. If you have recently purchased an air purifier from us and have questions other than technical support, you can also contact us via this form, if you were not able to find the answers in FAQ.

So that we could quickly retrieve your order and help you, please include the following necessary information in "Your Message" field:

Full name of person in whose name the order was placed
Date of order
Invoice #
Order #